Workshop B: From conflict to cooperation: Having difficult conversations that work out well
Friday 21 October 2022
1pm – 4pm
Most of us want to avoid having difficult conversations at all costs and usually it’s based on a misconception that all conflict is bad. In reality, difficult conversations and conflict can take relationships to a new level of openness, honesty and understanding.
Most of us don’t consciously manage these situations. Instead, we get emotionally charged and jump to defend ourselves. It’s fight/flight in action. But there is a better way!
The key is to slow down, assess the situation from a non-judgmental point of view and decide what approach to take. This type of conscious behaviour can be learned and is our focus for the workshop.
We will explore “elephants” in the room and the benefits to addressing these sensitive topics before they grow out of control. You’ll learn to identify symptoms and sources of the issue, explore your natural approach to handling difficult conversations, and identify strategies to move from conflict to cooperation.
About your workshop leader:
Australia’s Leading Success Coach for Intrepreneurs,
Refresh your Thinking
Katrena Friel is one of the brightest minds in training, coaching and corporate consulting today. She incorporates three key aspects, life-transforming skills, training and professional development programs as well as professional coaching and mentoring. For over 25 years, Katrena has worked in most industries, specialising in leadership management development. She has contributed to the success of thousands of companies, consulted to hundreds of CEOs and senior management teams and guided tens of thousands of EAs, inspiring them to their next level of development.