3rd Annual Digital Service Delivery in Government Congress
16-17 March 2016 Melbourne * The Royce Hotel Melbourne
Royce Hotel 379 St Kilda Rd Melbourne, VIC 3004 Telephone: 1800 820 909
Conference Day 1 | 16 March 2016
08.30 Registration & morning coffee
09.00 Opening remarks from the chair
09.10 NHS England Digital Journey Opportunities from integrated digital care records are a prerequisite for integrated care
Beverley Bryant, Director of Strategic Systems and Technology, NHS England (Live via Skype)
09.50 Case study: Service delivery through collaboration for whole of government solutions for digital service delivery
Sharyn Clarkson, Assistant Secretary, Online Services Branch, Department of Finance
10.30 Morning tea
11.00 Case study: Developing and implementing a whole-of-business approach to transforming culture
Tony Krizan FCPA, Chief Financial Officer, Executive Director Corporate Operations & Information, National Health & Medical Research Council (NHMRC)
11.40 Change Leadership: Preparing your organisation for a major IT system change
Michael Clark, Executive Director Technology & Innovation Corporate Group, Fair Work Ombudsman
12.20 Lunch
13.20 Case Study: ATO Service delivery Innovation for the Business Customer
Michelle Crosby, Deputy Commissioner Customer Service & Solutions, Australian Taxation Office
2.00 Case study: NSW electronic voting initiative iVote
Ian Brightwell, Director IT and CIO, NSW Electoral Commission
2.40 Private Sector Insight: Using customer experience at IAG to be more responsive
Scott Gunther, Customer & Partner Experience, IAG Commercial
15.20 Afternoon tea
15.50 User Experience
Speaker to be advised
16.30 End of Conference Day
Organiser: Intrepid Minds
Mobile: Amanda Liversage 0402 436 508
Conference Chair: Aaron Gay
Conference Day 2 | 17 March 2016
09.00 Opening remarks from the chair
09.10 International Keynote Address
Uuno Vallner, e-Governance Academy & Former Director eGovernment, Government of Estonia (Live via Skype)
09.55 International Keynote Address NZ
Karl McDiarmid, General Manager, Service Innovation, Department of Internal Affairs (Live via Skype)
10.40 Morning tea
11.10 Case study: Connecting a remote workforce at Parks Victoria
Jennifer Reberio, Chief Information Officer, Parks Victoria
11.55 Insights on Lean Management
Andy Kelsall, Complete Lean Solutions
12.40 Lunch
13.40 Discussion Making Council Easy to deal with
Jennifer Bednar, Manager Corporate Affairs, Yarra Ranges Council
Brad Wynter, Manager Organisation Improvement, City of Whittlesea
14.20 Making Council Easy to deal with – innovation in service delivery
Jennifer Bednar, Manager Corporate Affairs, Yarra Ranges Council
15.00 Afternoon tea
15.30 What the new digital leadership competencies mean for you
Michelle Narracott, Global Services Senior Executive, Fuji Xero Digital Government
16.45 Closing remarks from the Chair and end of conference