{"id":767,"date":"2016-03-11T10:49:58","date_gmt":"2016-03-10T23:49:58","guid":{"rendered":"http:\/\/www.intrepidminds.com.au\/nz\/?page_id=767"},"modified":"2016-03-11T11:03:10","modified_gmt":"2016-03-11T00:03:10","slug":"767-2","status":"publish","type":"page","link":"https:\/\/www.intrepidminds.com.au\/nz\/767-2\/","title":{"rendered":"Final agenda"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><strong>3rd Annual<\/strong> <strong>Digital Service Delivery in Government Congress<\/strong><\/p>\n<p>16-17 March 2016 Melbourne * The Royce Hotel Melbourne<\/p>\n<p>Royce Hotel 379 St Kilda Rd Melbourne, VIC 3004 Telephone: 1800 820 909<\/p>\n<p><strong>Conference Day 1 | 16 March 2016<\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>08.30\u00a0\u00a0 Registration &amp; morning coffee<\/p>\n<p>&nbsp;<\/p>\n<p>09.00 \u00a0 Opening remarks from the chair<\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p><strong>09.10 NHS England Digital Journey Opportunities from integrated digital care records are a prerequisite for integrated care<\/strong><\/p>\n<p><strong>Beverley Bryant<\/strong>, Director of Strategic Systems and Technology, <strong>NHS England<\/strong> (Live via Skype)<\/p>\n<p><strong>09.50\u00a0\u00a0 Case study: Service delivery through collaboration for whole of government solutions for digital service delivery<\/strong><\/p>\n<p><strong>Sharyn Clarkson,<\/strong> Assistant Secretary, Online Services Branch, <strong>Department of Finance<\/strong><\/p>\n<p>10.30\u00a0\u00a0 Morning tea<\/p>\n<p><strong>11.00\u00a0 Case study: Developing and implementing a whole-of-business approach to transforming culture<\/strong><\/p>\n<p><strong>Tony Krizan FCPA<\/strong>, Chief Financial Officer, Executive Director Corporate Operations &amp; Information,\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <strong>National Health &amp; Medical Research Council (NHMRC)<\/strong><\/p>\n<p><strong>11.40\u00a0 Change Leadership: Preparing your organisation for a major IT system change<\/strong><\/p>\n<p><strong>Michael Clark<\/strong>, Executive Director Technology &amp; Innovation Corporate Group, <strong>Fair Work Ombudsman<\/strong><\/p>\n<p>12.20\u00a0\u00a0 Lunch<\/p>\n<p><strong>13.20 <\/strong>\u00a0<strong>Case Study: ATO Service delivery Innovation for the Business Customer<\/strong><\/p>\n<p><strong>Michelle Crosby<\/strong>, Deputy Commissioner Customer Service &amp; Solutions, <strong>Australian Taxation Office<\/strong><\/p>\n<p><strong>2.00 Case study: NSW electronic voting initiative iVote<\/strong><\/p>\n<p><strong>Ian Brightwell<\/strong>, Director IT and CIO, <strong>NSW Electoral Commission<\/strong><\/p>\n<p><strong>2.40 \u00a0\u00a0\u00a0 Private Sector Insight: Using customer experience at IAG to be more responsive<\/strong><\/p>\n<p><strong>Scott Gunther<\/strong>, Customer &amp; Partner Experience, <strong>IAG Commercial<\/strong><\/p>\n<p>15.20\u00a0\u00a0 Afternoon tea<\/p>\n<p><strong>15.50\u00a0\u00a0 <\/strong><strong>User Experience <\/strong><\/p>\n<p>Speaker to be advised<\/p>\n<p><strong>16.30\u00a0\u00a0 <\/strong>End of Conference Day<\/p>\n<p>&nbsp;<\/p>\n<p>Organiser: Intrepid Minds<\/p>\n<p>Mobile: Amanda Liversage 0402 436 508<\/p>\n<p>Conference Chair: Aaron Gay<\/p>\n<p><strong>Conference Day 2 | 17 March 2016<\/strong><\/p>\n<p>09.00\u00a0\u00a0 Opening remarks from the chair<\/p>\n<p><strong>09.10\u00a0\u00a0 International Keynote Address<\/strong><\/p>\n<p><strong>Uuno Vallner<\/strong>, e-Governance Academy &amp; Former Director eGovernment<strong>, Government of Estonia (Live via Skype)<\/strong><\/p>\n<p><strong>09.55\u00a0\u00a0 International Keynote Address NZ <\/strong><\/p>\n<p><strong>Karl McDiarmid,<\/strong> General Manager, Service Innovation, <strong>Department of Internal Affairs <\/strong><strong>\u00a0(Live via Skype)<\/strong><\/p>\n<p>10.40\u00a0\u00a0 Morning tea<\/p>\n<p><strong>11.10\u00a0\u00a0 Case study: Connecting a remote workforce at Parks Victoria<\/strong><\/p>\n<p><strong>Jennifer Reberio,<\/strong> Chief Information Officer, <strong>Parks Victoria<\/strong><\/p>\n<p><strong>11.55\u00a0\u00a0 Insights on<\/strong> <strong>Lean Management <\/strong><\/p>\n<p>Andy Kelsall, <strong>Complete Lean Solutions<\/strong><\/p>\n<p>12.40\u00a0\u00a0 Lunch<\/p>\n<p><strong>13.40 \u00a0Discussion Making Council Easy to deal with<\/strong><\/p>\n<p><strong>Jennifer Bednar<\/strong>, Manager Corporate Affairs, <strong>Yarra Ranges Council<\/strong><\/p>\n<p><strong>Brad Wynter,<\/strong> Manager Organisation Improvement, C<strong>ity of Whittlesea<\/strong><\/p>\n<p><strong>14.20 Making Council Easy to deal with &#8211; innovation in service delivery<\/strong><\/p>\n<p><strong>Jennifer Bednar,<\/strong> Manager Corporate Affairs, <strong>Yarra Ranges Council<\/strong><\/p>\n<p>15.00\u00a0\u00a0 Afternoon tea<\/p>\n<p><strong>15.30\u00a0\u00a0 W<\/strong><strong>hat the new digital leadership competencies mean for you<\/strong><em>\u00a0<\/em><\/p>\n<p><strong>Michelle Narracott, <\/strong>Global Services Senior Executive,<strong> Fuji Xero Digital Government\u00a0<\/strong><\/p>\n<p>16.45 \u00a0 Closing remarks from the Chair and end of conference<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; 3rd Annual Digital Service Delivery in Government Congress 16-17 March 2016 Melbourne * The Royce Hotel Melbourne Royce Hotel 379 St Kilda Rd Melbourne, VIC 3004 Telephone: 1800 820 909 Conference Day 1 | 16 March 2016 \u00a0 08.30\u00a0\u00a0 Registration &amp; morning coffee &nbsp; 09.00 \u00a0 Opening remarks from the chair \u00a0 09.10 NHS [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-767","page","type-page","status-publish","hentry","post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Final agenda - New Zealand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.intrepidminds.com.au\/nz\/767-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Final agenda - New Zealand\" \/>\n<meta property=\"og:description\" content=\"&nbsp; 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