5th Annual Psychological Injury Management in the Workplace Congress agenda

Conference Day One – Wednesday 23 May 2018

8.30 Registration
9.00 Opening remarks from the chair

Giving managers the skills to understand and respond to psychological injuries

  • Skilling managers to talk about psychological health with their teams
  • Identifying the early warning signs of psychological injuries
  • Ensuring managers have the confidence to handle difficult conversations
  • Providing support options for managers to refer staff to

David Burroughs, Founder, Communicorp Group

9.50 Getting organisational buy in for wellbeing programmes
  • Getting leadership support and successful employee engagement
  • Conveying the importance of top-down leadership in wellbeing initiatives
  • Building a strong case that supports the resourcing of wellbeing programmes

Vicki Ashton, Chief Medical Officer, Monash University

Anne Ohlmus, Wellbeing and Sustainability Engagement Manager, Monash University

10.30 Morning Coffee

Improving organisational culture to support workplace psychological wellbeing

  • Mapping out what a good culture looks like
  • Engaging employees and getting buy in
  • Identifying and working with cultural champions
  • Building employee resilience

Jacqueline Bloink, Workplace Wellbeing Manager, St Vincent’s Health

Stephen Tippett, Ethos Manager, St Vincent’s Health


Minimising the risk of psychological claims in performance management

  • Understanding the limits of reasonable performance management
  • Knowing when to move away from treating performance purely as an administrative matter
  • Managing performance and psychological issues as separate but be prepared for overlap
  • Ensuring the performance management does now initiate or aggravate a condition

Michelle Pinto, Consultant, Health Management & Rehabilitation Team, NAB

12.30 Lunch

Managing serious conflict within an organisation

  • Identifying the signs of potential conflict
  • Resolving conflicts before it gets to a serious level requiring claims
  • Engaging with other workers or third parties for serious conflict resolution
  • Investigating the cause of the conflict to help prevent a potential repeat

Dominic Sheil, Resolution & Issues Management, Assistant Commissioner, Australian Taxation Office


Encouraging help seeking behaviour from employees

  • Overcoming workplace stigma around mental health
  • Ensuring employees feel comfortable discussing their mental health
  • Promoting participation in employee assistance programs and peer support groups
  • Communicating that seeking support for psychological injuries does not equate to weakness or poor performance

 Enrique Velasco, Remuneration & Benefits Manager, Computershare

15.00 Afternoon tea

Supporting workers through the claims management process

  • Creating a simple plan to follow in the claims process to minimise forms and bureaucracy
  • Keeping the planned claims process on the track and preventing it turning into a quasi-investigation
  • Preventing the claims process from aggravating the injured worker’s condition

 John Schutz, National Claims Manager, AGL


Understanding alternative duties and capabilities for injured employees

  •  Identifying the capabilities of an employee following the injury
  • Liaising with the employee and health professionals to determine the most suitable duties
  • Working with the employee to rebuild their capabilities while on alternative duties
  • Providing appropriate work-related and recovery support during this period

Adrian Booth, Clinical Psychologist, SA Health

17.10 Closing remarks from the Chair and end of conference day one

Conference Day Two – Thursday 24 May 2018

9.00 Opening remarks from the chair

Developing a person-centric care plan

  • Building a plan informed by the employee’s condition and preferences
  • Creating a holistic plan that accounts for all factors that influence recovery
  • Ensuring that all parties involved are aware of their role in providing cares
  • Amending plans in response to changes in factors or conditions

Karen Green, Assistant Director Clinical Coordination, Veterans and Veterans Families Counselling Service at Department of Veterans Affairs


Managing contact and communication with injured employees

  • Identifying who, when and how an injured worker should be contacted
  • Creating a communication plan with the injured worker
  • Understanding the impacts communication can have on a worker’s recovery
  Liz Sanderson, Occupational Health Specialist, Anglo American
10.30 Morning tea

Building resilience for trauma and managing trauma injuries

  • Implementing strategies to reduce the risks of exposure to events that results in PTSD
  • Developing resilience programs to prepare employees to deal with trauma
  • Pin pointing the cause of the trauma
  • Building flexible recovery plans following an incident

Kate Maren, Health & Workers Compensation Manager, Metro Trains Melbourne

Jules Robinson, Wellness Specialist, Metro Trains Melbourne


Engaging family and peers to support recovery

  • Developing a recovery plan that incorporates the employee’s family and peers
  • Gaining buy in from family and peers on a recovery plan and refining plans to their wishes
  • Leveraging the influence of family and peers in recovery
  • Equipping family and peers so they can support the recovery of an injured worker

 Alex Allars, Executive Manager, Human Resources, CSIRO

12.30 Lunch

Panel discussion: Developing effective relationships and communications with GPs

  • Discerning the role of the GP in each injury case and planning interactions with GP
  • Liaising with the GP on the employer’s perspectives and planned actions
  • Ensuring open and transparent communication between the employer and other parties
  • Planning return to work with the input of a GP

John Schutz, National Claims Manager, AGL

Peter Prasad, National Manager Health Services, Qantas

Rae Smith, Fitness to Continue Coordinator, Fire & Rescue New South Wales

Kate Maren, Health & Workers Compensation Manager, Metro Trains Melbourne


Managing a successful return to work program for injured workers

  • Getting the workplace ready for return to work with planned alternative duties
  • Ensuring the return to work plan is followed and not deviated from
  • Providing continuous support to the employee upon return and training staff to be able to support the returning employee

Peter Prasad, National Manager Health Services, Qantas


Afternoon tea


Developing partnerships to facilitate a return to work

  • The importance of a clear injury management procedure
  • Who to partner with and how
  • Implementing support structures and strategies
  • FRNSW results

 Rae Smith, Fitness to Continue Coordinator, Fire & Rescue New South Wales


Understanding the key psychological diagnoses

  • Understanding the key symptoms and behaviours from different types of illnesses
  • Appropriately managing workers based on their condition
  • Understanding how each condition should affect the response
  • Providing practical assistance to employees with adjustment disorders

Arthur Papagiannis, Managing Director, AP Psychology Consulting


Closing remarks from the chair and end of conference



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