5th Annual Psychological Injury Management in the Workplace Congress agenda

Conference Day One – Wednesday 23 May 2018

8.30 Registration
9.00 Opening remarks from the chair

Giving managers the skills to understand and respond to psychological injuries

  • Skilling managers to talk about psychological health with their teams
  • Identifying the early warning signs of psychological injuries
  • Ensuring managers have the confidence to handle difficult conversations
  • Providing support options for managers to refer staff to

Fiona Donaldson, Assistant Director Health and Safety Division, WA Police

9.55 Getting organisational buy in for wellbeing programmes
  • Assessing the financial costs associated with psychological injuries
  • Identifying and measuring the benefits associated with a healthy workforce
  • Building a strong business case to resource wellbeing programmes

Vicki Ashton, Chief Medical Officer, Monash University

Anne Ohlmus, Wellbeing and Sustainability Engagement Manager, Monash University

10.40 Morning Coffee

Managing Trauma injuries

  • Implementing strategies to reduce the risks of exposure to events that results in PTSD
  • Developing resilience programs to prepare employees to deal with trauma
  • Pin pointing the cause of the trauma
  • Building flexible recovery plans following an incident

Kate Maren, Health & Workers Compensation Manager, Metro Trains Melbourne

Jules Robinson, Wellness Specialist, Metro Trains Melbourne


Engaging family and peers to support recovery

  • Developing a recovery plan that incorporates the employee’s family and peers
  • Gaining buy in from family and peers on a recovery plan and refining plans to their wishes
  • Leveraging the influence of family and peers in recovery
  • Equipping family and peers so they can support the recovery of an injured worker

Alex Allars, Executive Manager, Human Resources, CSIRO

12.30 Lunch

Improving organisational culture to support workplace psychological wellbeing

  • Mapping out what a good culture looks like
  • Engaging employees and getting buy in
  • Identifying and working with cultural champions
  • Building employee resilience

Stephen Tippett, Ethos Manager, St Vincent’s Health


Managing serious conflict within an organisation

  • Identifying the signs of potential conflict
  • Resolving conflicts before it gets to a serious level requiring claims
  • Engaging with other workers or third parties for serious conflict resolution
  • Investigating the cause of the conflict to help prevent a potential repeat

Dominic Sheil, Resolution & Issues Management, Assistant Commissioner, Australian Taxation Office

15.10 Afternoon tea

Developing partnerships with psychologists and rehab providers to facilitate return to work

  • Preparing a plan for return to work to pitch to psychologists and rehab providers
  • Promoting return to work as the best option for a speedy recovery
  • Refining the return to work place with psychologists and rehab providers to suit the worker’s capabilities and recovery
  • Gaining buy in from psychologists and rehab providers for the return to work plan

Raelene Smith, Return to Work Manager, Fire & Rescue New South Wales


Supporting workers through the claims management process

  • Creating a simple plan to follow in the claims process to minimise forms and bureaucracy
  • Keeping the planned claims process on the track and preventing it turning into a quasi-investigation
  • Preventing the claims process from aggravating the injured worker’s condition

John Schulz, Claims Manager, AGL

17.10 Closing remarks from the Chair and end of conference day one

Conference Day Two – Thursday 24 May 2018

9.00 Opening remarks from the chair

Developing a person-centric care plan

  • Building a plan informed by the employee’s condition and preferences
  • Creating a holistic plan that accounts for all factors that influence recovery
  • Ensuring that all parties involved are aware of their role in providing cares
  • Amending plans in response to changes in factors or conditions

Karen Green, Assistant Director Clinical Coordination, Veterans and Veterans Families Counselling Service at Department of Veterans Affairs


Encouraging help seeking behaviour from employees

  • Overcoming workplace stigma around mental health
  • Ensuring employees feel comfortable discussing their mental health
  • Promoting participation in employee assistance programs and peer support groups
  • Communicating that seeking support for psychological injuries does not equate to weakness or poor performance

Enrique Velasco, Remuneration & Benefits Manager, Computershare

10.40 Morning tea

Managing a successful return to work program for injured workers

  • Getting the workplace ready for return to work with planned alternative duties
  • Ensuring the return to work plan is followed and not deviated from
  • Providing continuous support to the employee upon return and training staff to be able to support the returning employee

Peter Prasad, National Manager Health Services, Qantas


Panel discussion: Developing effective relationships and communications with GPs

  • Discerning the role of the GP in each injury case and planning interactions with GP
  • Liaising with the GP on the employer’s perspectives and planned actions
  • Ensuring open and transparent communication between the employer and other parties
  • Planning return to work with the input of a GP

John Schulz, Claims Manager, AGL

Peter Prasad, National Manager Health Services, Qantas

Raelene Smith, Return to Work Manager, Fire & Rescue New South Wales

12.30 Lunch

Minimising the risk of psychological claims in performance management

  • Understanding the limits of reasonable performance management
  • Knowing when to move away from treating performance purely as an administrative matter
  • Managing performance and psychological issues as separate but be prepared for overlap

Speaker to be confimred


Managing contact and communication with injured employees

  • Identifying who, when and how an injured worker should be contacted
  • Creating a communication plan with the injured worker
  • Understanding the impacts communication can have on a worker’s recovery

Liz Sanderson, Occupational Health Specialist, Anglo American


Afternoon tea


Understanding the key psychological diagnoses

  • Understanding the key symptoms and behaviours from different types of illnesses
  • Appropriately managing workers based on their condition
  • Understanding how each condition should affect the response

Arthur Papagiannis, Managing Director, AP Psychology Consulting

 16.15 Understanding alternative duties and capabilities for injured employees
  • Identifying the capabilities of an employee following the injury
  • Liaising with the employee and health professionals to determine the most suitable duties
  • Working with the employee to rebuild their capabilities while on alternative duties
  • Providing appropriate work-related and recovery support during this period

Speaker to be confirmed


Closing remarks from the chair and end of conference



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